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Since 2008, Ice Communications has focused on building and maintaining solid relationships with customers and suppliers. In 2020, they approached us with the challenge of creating a CRM system. The idea was to create a platform to store each employee’s prospects and leads data. But you could also schedule tasks, create and manage teams, generate quotes and present sales and other important information through several dashboards. They started development with a third-party company before working with us. Our goal in the project was to fix all the problems left out, create new features and put the platform to work. In that period, we expanded our team development. Because of that, we were able to us to deliver a high-quality product in just time.
Over a year, Visian Systems successfully developed and implemented several essential features for Ice Communications. These features include creating quotes, purchase orders, notifications, import/export prospects, tariffs, bolt-on and hardware information, and user, company, and contact profiles. Additionally, Visian Systems implemented task and team menus to streamline Ice Communications' client management processes. These features improved Ice Communications' client management capabilities and helped define action plans to increase customer retention and loyalty. By providing Ice Communications with a centralized platform for managing customer data and streamlining processes, Visian Systems played a significant role in supporting the company's growth and success.
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